Frequently Asked Questions
What is your Cancellation Policy?
If you decide you need to cancel your trip or rental, here is how our cancellation policy works:
- 2 Weeks or prior – No Charge
- Within 2 weeks – 50% Charge
- Within 48 hours – 100% Charge
Questions for Snowmobile Tours
What happens in the event of “bad weather”?
Our trips are not weather dependent. If it snows, we sled, if it’s sunny, we sled. We don’t cancel any trips due to weather. Please come prepared for a day out in the snow.
Do you offer free shuttle service?
Yes, for most of our winter snowmobile tours, we have a free shuttle service from Canmore, Banff, Lake Louise, and Field/Emerald Lake to Kicking Horse Resort in Golden, BC, where our tours start.
Our FREE shuttle leaves daily daily and we will come right to your hotel front lobby to pick you up and drop you off. You must let us know at the time of booking which hotel you’re staying at if you require a shuttle pick-up.
Please see more shuttle information here.
Do you include food on your tours?
Do you include snow gear for me to use on your tours?
Yes, all necessary gear is included for you to enjoy our snowmobile tours.
However, for best fit and comfort, we encourage you to bring your own snow suit and winter gear (including helmet and goggles), and snow boots (snowboard boots work great!).
If you don’t have certain items – no problem – we will suit you up!
If avalanche gear is required on certain tours, we will provide all of that for you as well.