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where to find ussled riding areas golden bc

Frequently Asked Questions

Covid-19 & Updates

Shuttle: For most of our snowmobile tours we will still be offering a free shuttle service from Canmore, Banff, Lake Louise, and Field/ Emerald Lake to Kicking Horse Resort in Golden, B.C. where our tours start. Of course adapting to new Covid-19 standards, masks will be mandatory for the entire time in the vehicle.

Arrivals & Checking-In: Once in the parking lot masks are mandatory. This is also the policy for the Kicking Horse Mountain Resort; seeing as we are so close in proximity, all businesses surrounding the resort base have agreed to implement this rule. For our check-in and gearing up process we will only have 1 or 2 groups at a time signing in and gearing up. Once on the sleds, snowmobiling is the perfect social distancing activity!

Gear Rentals: We strongly encourage everyone to bring as much of their own gear as possible while we are battling these new limitations. We will, however, have gear available for rentals if you do not have your own equipment. We have implemented a new sanitization process to keep everyone at Rocky Mountain Riders as safe as possible, as well as regular sanitization on all touch points. Helmets can/ will be provided to all guests, along with balaclavas (must be worn while wearing your helmet). Rental Prices will be as followed:
$25 Snowsuit Rental          $10 Goggle Rental          $10 Boot Rental          $10 Glove Rental          $65 Glove Purchase

* Hand Sanitizer will be available in the office as well as disposable masks if you forgot your own.*

How does the liability waiver work?

A standard waiver and release of liability is required for all participants.  A parent or guardian must complete a liability release for persons under 19 years of age.

Do you require a damage deposit? What is the security deposit for?

Due to the nature of snowmobiling we require damage deposits or insurance to be taken by guests prior to the departure. Guests must bring a valid credit card to their tour. Deposits/ Insurance are as follows:

Full & Half Day Kicking Horse Tours + Trail Tours
We require an imprint of your credit card upon arrival for the tour or a $1,200 cash deposit. We offer collision insurance for $25 per sled, which will cover you for any damages up to $300 (you are liable for the full cost of repairs/ replacements of machine without insurance.)

Intermediate & Extreme Back Country Tours + Rentals
We require a damage deposit of $5,000 +tax per sled (or $3500 if you purchase insurance) upon arrival for the tour. Please physically bring your credit card with you in order to put this pre-authorization on it prior to your departure on the tour. We offer collision insurance for $50 per sled, where you will be responsible for the first $3,500 of damage repairs and then thereafter all further costs will be taken care of by Rocky Mountain Riders. Without insurance, you will be held responsible with the $5,000 deposit and liable up to the full cost of the snowmobile if you cause damages.

The pre-authorization will fall off the credit card automatically in approximately 4-5 business days after a damage-free return, depending on your credit card institution.

Kindly note, that all drivers and passengers have to carry a valid, government issued ID with them during the entire time of the trip.

How does your insurance policy work?

We offer an optional insurance package to cover minor damages to a machine.  The cost is $25.00 per machine, which provides you with $300.00 coverage for any accidental damages. This insurance option is offered to protect the driver from the cost of minor scrapes, dents and breakages. For greater damage protection we offer a second option for $50 per sled, where you will be responsible for the first $3,500 of damage repairs and then thereafter all further costs will be taken care of by Rocky Mountain Riders. For Extreme Back Country Tours especially this package will reduce the damage deposit from $5000.00 to $3,500.00.

What is your cancellation policy?

If you decide you need to cancel your trip or rental, here is how our cancellation policy works:

  • 2 weeks or prior – no charge.
  • Within 2 weeks – 50% charge.
  • Within 48 hours – 100% charge.

Please note we do have a cancellation policy for all snowmobile tours and rentals. If you must cancel your tour or rental with us, we require a minimum two weeks notice. Cancellation within those two weeks we charge 50% of the tour/ rental cost. Cancellations within 48 hours of your tour/ rental are charged the full 100%. We understand that there may be unforeseen circumstances preventing a guest from coming, if we are able to re-book your spots prior to your trip, and/ or move you to another day we will waive cancellation fees.

Questions for Snowmobile Tours

Covid-19 & Updates

Shuttle: For most of our snowmobile tours we will still be offering a free shuttle service from Canmore, Banff, Lake Louise, and Field/ Emerald Lake to Kicking Horse Resort in Golden, B.C. where our tours start. Of course adapting to new Covid-19 standards, masks will be mandatory for the entire time in the vehicle.

Arrivals & Checking-In: Once in the parking lot masks are mandatory. This is also the policy for the Kicking Horse Mountain Resort; seeing as we are so close in proximity, all businesses surrounding the resort base have agreed to implement this rule. For our check-in and gearing up process we will only have 1 or 2 groups at a time signing in and gearing up. Once on the sleds, snowmobiling is the perfect social distancing activity!

Gear Rentals: We strongly encourage everyone to bring as much of their own gear as possible while we are battling these new limitations. We will, however, have gear available for rentals if you do not have your own equipment. We have implemented a new sanitization process to keep everyone at Rocky Mountain Riders as safe as possible, as well as regular sanitization on all touch points. Helmets can/ will be provided to all guests, along with balaclavas (must be worn while wearing your helmet). Rental Prices will be as followed:
$25 Snowsuit Rental          $10 Goggle Rental          $10 Boot Rental          $10 Glove Rental          $65 Glove Purchase

* Hand Sanitizer will be available in the office as well as disposable masks if you forgot your own.*

Will there be photos taken during our trip?

We make many stops to take in the view.  You are welcome to bring your camera and use it often to record your snowmobile adventure.  Please do not hesitate to ask your guide to take group or family photos – we are happy to oblige.  We also love to see your photos so please don’t hesitate to tag us and post them on our Facebook page or Instagram page.

Can I carry my backpack?

Your snowmobile can accommodate small backpacks and camera bags. We are happy to provide straps and bungees to secure your bag to the carrier.  Alternatively you or your passenger can wear a backpack while riding. Please ensure all zips, straps and flaps are secured when your snowmobile is in motion.

I’m a smoker. What should I do?

We respectfully request that you do not smoke while wearing one of our helmets – please remove the helmet to smoke.  Please also ensure all cigarette butts are discarded safely in the fireplace at the cabin or in an appropriate receptacle.

Is there cell phone coverage along your tour routes?

In general, please consider yourself out of cell range for the duration of your tour. However, we do have cellphone coverage at points along the trail and at the lunch spot. We ask that for the experience and enjoyment of all guests, please keep cellphone use to a minimum during the tour.  You are of course welcome to use the camera function often however if you are a driver, please do not attempt to drive your snowmobile and use your camera or phone at the same time.

How do you ensure a safe trip?

For your safety and that of your fellow guests please listen to and follow the advice of your guide at all times.

I have some medical conditions that need attention. What should I do?

Persons with back injuries, recent surgery or who are pregnant are not recommended to participate. Please contact us if you have any questions or other concerns.

What happens in the event of “bad weather”?

Our trips are not weather dependent. If it snows, we sled, if it’s sunny, we sled. We don’t cancel any trips due to weather. Please come prepared for a day out in the snow.

Do you offer free shuttle service?

Yes, for most of our winter snowmobile tours, we have a free shuttle service from Canmore, Banff, Lake Louise, and Field/Emerald Lake to Kicking Horse Resort in Golden, BC, where our tours start. Adapting to new Covid-19 standards, masks will be mandatory for the entire time in the vehicle.

Our FREE shuttle leaves daily and we will come right to your hotel front lobby to pick you up and drop you off. You must let us know at the time of booking which hotel you’re staying at if you require a shuttle pick-up.

Please see more shuttle information here.

Do you include food on your tours?

This depends on which tour you book.

Do you include snow gear for me to use on your tours?

We strongly encourage everyone to bring as much of their own gear as possible while we are battling new Covid-19 limitations. For best fit and comfort, we encourage you to bring your own snow suit and winter gear (including helmet, gloves and goggles), and snow boots (snowboard boots work great!).

If you don’t have certain items – no problem – we have you covered!

We have gear available for rentals if you do not have your own equipment. We have implemented a new sanitization process to keep everyone at Rocky Mountain Riders as safe as possible, as well as regular sanitization on all touch points. Helmets can/ will be provided to all guests, along with balaclavas (must be worn while wearing your helmet). Rental Prices will be as followed:
$25 Snowsuit Rental          $10 Goggle Rental          $10 Boot Rental          $10 Glove Rental          $65 Glove Purchase
*Hand Sanitizer will be available in the office as well as disposable masks if you forgot your own.*

If avalanche gear is required on certain tours, we will provide all of that for you as well.